kooriguy

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i have xp media center on a dell laptop about a year old and my dvd drive has disapearred from my computer and from device manager.. but it still opens and closes like normal and the light still comes like its spinning the cd... any ideas anyone.

michaeljohn

I have an HP computer. Both the icons for my dvd drive and my CD drive disappeared and I couldn't access either. I got onto online tech support and they gave me a non HP link for each. I downloaded the small files, ran them and the icons returned and I could run them again.

Is this your problem? I still have the files, maybe the links too, I saved the chat log.

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kooriguy

yeah mate the icons are gone.. thanks if you can give me the log and downloads it would be much apreciated.. 1 month after warranty ran out.

mike4287

You could try going to Dell.com and find your computer and re-download and install your driver for the DVD drive. I had some issues like that on my Gateway laptop before and reinstalling the driver fixed the problem.

michaeljohn

here's the log of me with tech support. Links to the 2 patches I fixed things with are in bold. If you read everything, it may help you understand if your problem ia like mine. If the links don't work, holler back, I have the downloads, somewhere....Try all the steps given in order. let me know if it works.

Leslie D: I will provide the steps.
michaeljohn: fantastic!
Leslie D: Thank you , Please follow these steps:
Leslie D: Click > Start > Run type DEVMGMT.MSC and hit Enter.
Leslie D: This will open the Device Manager.
michaeljohn: ok, done
Leslie D: In the Device Manager, look for "CD / DVD" and click the plus sign (+) next to it. This will show the CD / DVD drivers.
michaeljohn: ok
Leslie D: Select the drive listed in the CD / DVD category
Leslie D: Right-click and select Uninstall
Click OK.
michaeljohn: ok, and ok, uninstalled\
Leslie D: Was there any error code mentioned?
michaeljohn: no, none
Leslie D: Okay, Please let me know the model # of the computer that has the issue.
michaeljohn: pavillion a305w
Leslie D: Thank you for the information.
Leslie D: Please update the Firmware for the CD RW:

http://h10025.www1.hp.com/ewfrf/wc/...&os=228&lang=en

Please copy and paste the link given in the IE (Internet Explorer) address bar and press enter.
Leslie D: Please download the file and save it on the desktop.
Leslie D: Once its saved, double-click on the file and select Run to install it.
michaeljohn: It said "your system is not configured with this drive. It does not need to be updated"
Leslie D: Have you changed the drive?
michaeljohn: this is still the same original harddrive\
Leslie D: I mean the CD drive?
michaeljohn: I have a CD drive in the computer. It stopped working before today, yellow ! It won't work now either, I had it installed as a slave with the DVD burner as the master
Leslie D: Okay michaeljohn, since we have remove the yellow ! from device manager, the drivers will automatically re-installs on restarting the computer.
michaeljohn: Yes, I have removed the drives several times. They reinstall and i still get the yellow !\
Leslie D: I will provide a patch in which you have to download it and need to install.
Leslie D: http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip

Please copy and paste the link given in the IE (Internet Explorer) address bar and press enter.
Leslie D: Download and install it in your computer.
Leslie D: The above-mentioned URL will take you to a non-HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
michaeljohn: ok, installed, it says I need to reboot for it to be effective
Leslie D: yes Bill, you have to restart the computer for the changes to take place.
Leslie D: If the issue persist, please perform the PC Doctor Test.
michaeljohn: do I need more information from you before I do this?
michaeljohn: PC doctor test, is that a program I have on this computer?\
Leslie D: Yes
Leslie D: The steps are as follows:
Leslie D: Click Start > All Programs > PC Help and Tools / HP Help & Tools> PC Doctor
Click on Storage
Click on CD /DVD ROM drive
Select any one of these options to run the test:
Data CD / DVDTest
Music CD / DVDTest
DVD Movie Test
Select DVD Movie Test
Click on Yes under 'Do You Want to Continue'
Leslie D: If the test is generating any error code, please make a note of it.
michaeljohn: ok, I will save this conversation in a text file for reference before I reboot
Leslie D: If you prefer I can send the chat transcript to your E-mail.
michaeljohn: \if you want, sure\
Leslie D: Please let me confirm the e-mail ID
Leslie D:
michaeljohn: yes
Leslie D: Thank you for the confirmation.
michaeljohn: yw
michaeljohn: and thank you
Leslie D: I have send the chat transcript, and you will receive it very soon.
michaeljohn: ok, thanks again, going to reboot and hope for the best!


Raul M: Welcome to HP Total Care for Desktops.
My name is Raul M. How may I assist you today?
Raul M: Hi michaeljohn
michaeljohn: hello, I just had some helo and couldn't resolve the problem. I was instructed to use HP Doctor, but I don't have the program it appears
michaeljohn: PC Doctor that is
Raul M: Please let me know if you see PC Help and Tools under All Programs
michaeljohn: yes, I found it ok, but it appears the program was deleted, I only have a 1 kb shortcut to it
Raul M: Please click on Pc Help and Tools >> Application Recovery >> Application Installation >> check if you have PC Doctor listed here
michaeljohn: no, not listed
Raul M: I will now provide a software patch. Please download and install it and restart the computer and then check if the drives work fine. If the issue still persists, then perform following steps
Raul M: The software patch link is as given below
Raul M: http://whizatpc.com/downloads/cddvdmissing.zip
Raul M: The above-mentioned URL will take you to a non-HP Web site. HP does not control and is not responsible for information outside of the HP Web site.
Raul M: This is different patch than the one that was provided in the first chat session
Raul M: Please save the file onto the desktop and then install it and restart the computer
Raul M: If the issue still persists, then perform following steps
Raul M: In order to get "the CD-ROM drive icon back" or "make it work", perform the following steps. This problem, generally, is caused due to the CD-RW software (Adaptec) installed in the system:

NOTE: These steps involve Windows Registry modifications and hence we suggest you take a backup of the registry before applying the solution.

Registry Backup:
----------------
1. Click Start, Run and type regedit.
2. Click on File menu and select Export option.
3. Give a file name (say regbackup) and save it onto the desktop.

Registry Modification:
----------------------
1. Click Start, Run and type regedit.
2. Click "+" beside HKEY_LOCAL_MACHINE.
3. Click "+" beside System.
3. Click "+" beside CurrentControlSet.
4. Click "+" beside Control.
5. Click "+" beside Class.
6. Click on {4D36E965-E325-11CE-BFC1-08002BE10318}.
7. Find the values "UpperFilters" and/or "LowerFilters".
8. Highlight and right-click on it. Select Delete and click OK to the warning message.
9. Perform the deletion of fiters procedure on the following registry keys:

HKEY_LOCAL_MACHINE\System\ControlSet1\Control\Clas s\{4D36E965-E325-11CE-BFC1-08002BE10318}
HKEY_LOCAL_MACHINE\System\ControlSet2\Control\Clas s\{4D36E965-E325-11CE-BFC1-08002BE10318}

11. From Registry menu, select Exit.

Now, remove the entry for the CD device(s) in the Device Manager and then restart the system.
Raul M: Once you restart your system, you will get disconnected from this session. I hope that the steps provided should solve the issue. However, if you still require further assistance, please logon to HP Chat Support. Either I or another qualified agent will continue to assist you.
Raul M: Please make a note of this chat session ID: 10011011174 and provide this in your next chat session so that we can continue to

assist you.
michaeljohn: ok, thanks, got the file!\
Raul M: You are welcome
Raul M: Good Luck

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michaeljohn

what's funny, I posted in this forum when I had the problem, no one could help me but they tried.

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