Need help with webcams!

[fmb]

I'm trying to video chat with my son. I'm in SC and he's in MI with his mom. I'm using google mail and the video chat option within google mail. I have a webcam built into my dell laptop. His mother doesn't have a webcam in her laptop but did purchase a Logitech camera.

My son can see me but I cannot see him. The audio portion is perfect and works great. What is the problem? Why can't I see my boy??

I can't figure this out to save my life. Help!!

[canu]

Wish I could help ya out man....sorry

[licupssy]

If he has a similar camera as mine you could try walking him thru the setup.

Open Logitech software and turn on webcam
http://www.aww-kittah-aww.com/up/files/881/Presidential%20Limo/webcam01.jpg

If a screen shade is on, turn it off
http://www.aww-kittah-aww.com/up/files/881/Presidential%20Limo/webcam02.jpg

Don't forget to open the physical shade if it has one
http://www.aww-kittah-aww.com/up/files/881/Presidential%20Limo/webcam03.jpg

Check the Video Calling Applications and make sure Gmail has been downloaded
http://www.aww-kittah-aww.com/up/files/881/Presidential%20Limo/webcam04.jpg

Launch Gmail and click on settings then click the tab for Chat
check and make sure the hardware swettings are correct.
http://www.aww-kittah-aww.com/up/files/881/Presidential%20Limo/webcam05.jpg

Next click on verify your settings
http://www.aww-kittah-aww.com/up/files/881/Presidential%20Limo/webcam06.jpg

If everything is right, he should see himself were my shade screen is showing.

If everything tested right(video,mic, & sound), he should be seen when connected to you. If you still have a problem, it may be on your end.