sears sucks!!!!!!!!!

[snowultra]

so i went to sears a couple of days ago, and bought a mini-fridge. i pay for it at the price of a new product ( which its suppose to be ) then i get it home and take it out of the box and bottom is all full of white stuff, the side has 2 dents in it. so i take it back, and tell them that this was used--returned product. they give me my money back.

so i look around and see a mini-fridge on sale, so i buy it. then i take it home ( no dents, or white stuff ). i notice that my soda is not very cold. so i set it to 7 the coldest temperature, and i plug my thermometor, and leave it over night. well it never got below 58 degrees-------so i take it back, and they tell me. this was also a returned product, that they sold to me at a new mini-refridge price.

i ask to see the manager, and show her they sold me 2 mini-fridges that where returned products. yet they charged me the price of a new fridge, and didnt work.
she tells me all she can do is apologize,and there is no way file a complaint, and what i want from her?

i havent been to sears in like 5 years, but i will never go back.

[mstad]

she tells me all she can do is apologize,and there is no way file a complaint, and what i want from her?
There's always a way to file a complaint.

Sears Corporate:

Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, IL 60179

[procol]

Charlie: "Tell him, Ray".

Raymond: "K-Mart sucks".

[licupssy]

so i went to sears a couple of days ago, and bought a mini-fridge. i pay for it at the price of a new product ( which its suppose to be ) then i get it home and take it out of the box and bottom is all full of white stuff, the side has 2 dents in it. so i take it back, and tell them that this was used--returned product. they give me my money back.

so i look around and see a mini-fridge on sale, so i buy it. then i take it home ( no dents, or white stuff ). i notice that my soda is not very cold. so i set it to 7 the coldest temperature, and i plug my thermometor, and leave it over night. well it never got below 58 degrees-------so i take it back, and they tell me. this was also a returned product, that they sold to me at a new mini-refridge price.

i ask to see the manager, and show her they sold me 2 mini-fridges that where returned products. yet they charged me the price of a new fridge, and didnt work.
she tells me all she can do is apologize,and there is no way file a complaint, and what i want from her?

i havent been to sears in like 5 years, but i will never go back.

I had the same problem with Boscovs. I was try to get a sewing machine for my daughter. I had taken her to a singer store but the prices were to high. So I went to a boscov and found one that was cheap enough but they didn't have it in stock. My daughter was about 12 y/o so I wasn't going to was a couple hundres dollars on one. They check and the store in NE Philly was suppose to have two. I'm in Cherry Hill, NJ store which was about 30 miles from home. I go to the store in NE Philly which is about 30 miles from the cherry Hill store and 30 miles from home SW of Philly. I go to the counter and the say they don't have my reservation. They say that one was on reserve but the name didn't. So I mentioned they were suppose to have two. They check stock and said yes. I did like the looks of the tap job so I told my lets check before I drive all the way home. Sure enough it was a return and it wasn't even the same model but a cheaper one. I when back in and got the manager. I ran the whole story by him so then did give me the one on reserve but I don't think they wanted two. I checked to make sure it was new and factory sealed before I left. I ain't been to Boscovs since.

[Juan.Camaney]

take this shit to corporate. then file a complaint with the BBB. Then write a letter to the supervisor stating you did all this. Sit back and wait for it.

[Juan.Camaney]

also, local news channels love this type of shit

[elfoozo]

Letter to the editor of your local newspaper.

[equinatrix]

the manager's reply is yet another symptom of this country's ideals going down the tubes. sears used to be the epitome of department stores, and now if you have a problem you get this underpaid uneducated untrained cheezbrain who couldn't tell you what customer service was if it was in the manual in front of her. i have the same problem with drive thrus, like today, it's a hot day and all me & the kid want is ice cold soda but....i notice the order taker is not someone who grew up speaking the native language so i speak s-l-o-w-l-y and clearly and this chick makes a noise like i am an insufferable american idiot (well maybe i was being a little insufferable, it was hot and all). anyway, customer service seems to have become an oxymoron in this country so i also suggest a letter indicating extreme dissatisfaction with the inferior items and the lack of compassion for you, the person who is paying sear's electric bills.

[licupssy]

Customer service anymore is a computerize answering machine with poor voice recognition. It never seems to have a menu option that fits the problem. You pick the best possible option since it won't transfer you to a human when you press '0'. You end up getting a musak recording with a computer message that tells you it will be about 40 minutes for a customer sevice rep. Sometime the computer breaks in every minute to tell you how many people are waiting in front of you or how long you'll be waiting for the next representative. After about an hour you get someone who ask you the same dumb customer identification you gave the computer in the first place to get to the menu. After telling them your problem, your put on hold. When they come back on, your told they have to transfer you to someone else. At this point you have a 50% chance the phone will ring a couple times and hang up on you. If you do get thru the new rep will ask you your information all over again before discussing your problem. You get put back on hold again for several minutes. When they come back they direct you to sales or billing (open 9am to 5pm central) or technical service whice is at a different phone number altogether. Of course you can go on line for an answer which they will respone to in 24 hours. This is usually an email that they got your message not that they had an answer to your problem. That comes 3 days later saying either to call them or send them another email if you still wish to persue the problem!!!!!

[tsmo]

meh... not all. "I" am semi cust service. live service 24/7 - you dont go through automation. you get me... and I help you through the issue.


but then again.. my customers.. are comcast.. charter.. etc :) big corps pay big bucks for live support.

[licupssy]

meh... not all. "I" am semi cust service. live service 24/7 - you dont go through automation. you get me... and I help you through the issue.
but then again.. my customers.. are comcast.. charter.. etc :) big corps pay big bucks for live support.

I've had comcast before it was comcast here. It was originally Suburban Cable then there was a big buyout when they change the utility regulations.

They are pretty good as far as answering the phone. They use to be local but moved the office to Delaware a few years ago. As far as actual service, it could be better. If you call for service your looking at a week wait. The installers are sub-contracted so thay have thier own trucks, etc. and don't expect a neat quality job. As far as service it's a waste of time to call if the cable goes out. If it's storm related they have a recording on thr phone line be for you get answered. If it's a local problem, even if they answer the phone, know one knows about it. They will set you up for a $50 service call a week from tuesday. But, since I never found the problem to be inside the house I just wait for it to clear up.

I don't know how thier internet service is but if it goes out everytime the cable signal does, I would be a unhappy camper! I have Verizon DSL might be slower but at least I can depend on it when the cable goes out.

[jf]

Find a place where the name on the door matches the name of the guy standing behind the counter. There's not a lot of them left but they're generally pretty good.